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Lubes To Go

Posted on Poppers Guide's Forum

Topic created by JD
on Sat, 1 Feb 2025 at 21:17

JD said on Sat, 1 Feb 2025 at 21:17...

AVOID - AVOID - AVOID.
Had a difficulty in placing an order on their website, Links are not highlighted.
Had a problem with my shipping address, was unable to find where to change it. Every time i created an order with the correct information including CC info., i was told i already had an account. When i logged into that account, it lost all of my current address information. I was finally able to place and order, and it was going to the wrong address. Went to the website, the change address link and the cancel order link are not highlighted. I tried calling them, left message. Sent form email to the contact us and they responded within minutes. 4 emails later the order was corrected. Sent a thank you letter, and guidance to fix their website, They cancelled my account.
40 minutes of my life wasted to their discourtesy and unprofessionalism.

Anonymous said on Sun, 2 Feb 2025 at 18:11...

>and guidance to fix their website

Oh yeah....in what tone? passive aggressive? constructive? noblese oblige? until we know this we cannot pass judgement, JD.

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